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Terms of Service for TidyDillo Cleaning Services

​BY BOOKING OUR SERVICES, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS

1. Service Estimates and Pricing

  • TidyDillo Cleaning Services does not conduct in-home estimates. Cleaning times and pricing are based on the information you provide about the size and condition of your property.

  • You certify that your booking accurately reflects the actual size and condition of your home.

  • TidyDillo reserves the right to adjust pricing for additional services or unexpected conditions encountered during cleaning. Any adjustments will be discussed with you for approval before proceeding.

  • Only the package selected at the time of booking is guaranteed. Upgrades may be requested but will be subject to availability. If you decline an upgrade that is necessary for service completion, a cancellation fee of 50% of the booked service price (minimum of $70) may apply.

2. Cancellation Policy

  • Cancellations made less than 24 hours before the scheduled cleaning will incur a $70 cancellation fee.

  • Cancellations made on the same day as the scheduled service will be charged 50% of the service amount.

  • A non-refundable $70 cancellation fee will also apply in cases involving:

    • Insect or rodent infestations.

    • Hoarding conditions (note: TidyDillo does not move boxes, heavy furniture, or work in unsafe conditions).

    • Lack of utilities (electricity, water, air conditioning).

3. Service Quality and Review

  • Clients are encouraged to review the work while the service is being performed and before staff leave the property.

  • If you are unable to be present during the service, you must notify us of any concerns within 24 hours after the cleaning and provide photos.

  • Claims made after this period or without photo evidence will not be accepted. Refunds, credits, or additional services will not be provided unless a reclean is offered and completed.

4. Online Bookings and Availability

  • For online bookings, you will receive a purchase confirmation.

  • Bookings are confirmed only upon cleaner availability in your area.

5. Payments and Keys

  • Payments must not be given directly to cleaners. All payments must be made through the approved payment methods outlined during booking.

  • Cleaners may access your home using a hidden key or electronic keypad code if specified and arranged by the client during booking. Please ensure that clear instructions are provided to facilitate access.

 

QUESTIONS?
Call us at (214) 699-9692.

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