frequently
asked 
questions

We serve the entire DFW metroplex, including Dallas, Fort Worth, and surrounding areas. If you’re unsure if we cover your area, feel free to contact us!

You can book a cleaning by using our online booking system, calling us directly, or sending us an email. Our team is here to make the process as easy as possible.

We offer a variety of cleaning services including regular housekeeping, deep cleaning, move-in/move-out cleaning, and airbnb/vacation property cleaning.

No, it’s not necessary to be home. You can choose to leave us a key or grant access via a smart lock. Many of our clients prefer this option for convenience. Please note the preferred method when booking.

The time varies based on the size of the home and the type of cleaning requested. We’ll give you an estimated timeframe when you book.

Absolutely! We offer weekly, bi-weekly, and monthly recurring services. You can set a schedule that works best for you.

Absolutely! If you decide you need a more frequent cleaning or want to add additional services, just let us know, and we’ll adjust your plan accordingly.

We understand that plans change. Please let us know at least 24 hours in advance to reschedule or cancel without any charges. Cancellations within 24 hours will incur a penalty fee as below: Cancellations made less than 24 hours before the scheduled cleaning will incur a $70 cancellation fee. Cancellations made on the same day as the scheduled service will be charged 50% of the service amount. A non-refundable $70 cancellation fee will also apply in cases involving: Insect or rodent infestations. Hoarding conditions (note: TidyDillo does not move boxes, heavy furniture, or work in unsafe conditions). Lack of utilities (electricity, water, air conditioning).

We do our best to accommodate last-minute bookings, depending on our schedule. Give us a call, and we’ll let you know if we can fit you in.

We provide a 1-2 hour arrival window to accommodate traffic, parking, and any previous jobs that may take a bit longer than expected. Our team will notify you when they're on the way to your home.

We’ll send you a text or email notification when the team is en route, so you know when to expect them.

If our team is delayed for any reason, we’ll inform you as soon as possible and provide an updated arrival time.

Prices vary depending on the size of your home and the type of cleaning service requested. You can get an instant quote on our website or by contacting us.

We accept credit cards and most digital payment methods for our services. Cash tips are welcome. Payment is required at the time of service unless a prior billing arrangement is in place.

Yes, we offer discounts for first-time clients and referral bonuses for every new customer you send our way.

Tipping is never required but always appreciated if you’re happy with the service. You can give it directly to the cleaners or add it through our payment system if available.

Yes, we offer discounts for recurring cleaning services. These discounts apply starting from the second service onward, not the first service.

We use high-quality cleaning products designed to be safe for your family. If you have specific product preferences, please let us know.

No, we bring all the necessary cleaning supplies and equipment. If you prefer specific products for your home, we’re happy to accommodate.

Whenever possible, we try to send the same team to your home for consistency. However, scheduling may occasionally require a different team.

The size of the cleaning team depends on the scope of work and the size of your home. Typically, we send 1-2 cleaners for most jobs. For larger homes or deep cleanings, we may send additional team members to ensure the job is completed efficiently.

Yes, we have a detailed cleaning checklist that covers each area of your home. We also offer customizable options if you’d like us to focus on specific tasks or rooms.

Absolutely! When you book, just let us know if there are any particular areas or tasks you’d like prioritized. We’re happy to accommodate extra requests. Additional charges may apply for added services.

Feel free to leave as needed! Just ensure we have a way to secure the property when we finish. If you provide a key or smart lock access, we’ll handle everything for a smooth exit.

Yes, all of our cleaners are thoroughly vetted, insured, and background-checked for your peace of mind.

We handle your belongings with great care, but if something is accidentally damaged, please inform us immediately. We are fully insured and will address any issues promptly.

We recommend safely storing any items that are irreplaceable or extremely valuable. While our team takes every precaution, it’s best to keep such items secure.

Please inform us of any items that require special care. Our team will follow any specific instructions you provide to ensure they’re handled with care.

Yes! Our cleaners are comfortable working in homes with pets. For the safety of both your pets and our cleaners, we kindly ask that you secure your pets during the cleaning appointment.

We offer turnover cleanings, deep cleanings, and periodic maintenance for short-term rental properties. Our services are designed to prepare your space for the next guest, ensuring a clean, welcoming environment.

Our standard turnover cleaning includes all basic cleaning tasks, such as dusting, vacuuming, mopping, bathroom and kitchen sanitization, trash removal, and making the beds with fresh linens.

Yes, we recommend a deep cleaning every few months to keep your rental in top condition. Deep cleanings cover areas not typically included in turnover cleanings, such as inside appliances and cabinetry.

Yes, we can set up the space to create a welcoming environment, including arranging welcome items, placing toiletries, and ensuring everything looks guest-ready. This service incurs an additional fee.

We value your feedback! You can share specific instructions or requests with us, and we’ll add them to your profile to ensure your preferences are followed each time.

Yes, we offer real-time updates, and we’ll notify you when our team arrives, completes the cleaning, and leaves the property.

Customer satisfaction is our top priority. If you’re not happy with any part of the service, contact us within 24 hours, and we’ll make it right.

At this time, we do not offer gift cards for our cleaning services.

We welcome feedback! After each cleaning, we’ll send a follow-up message where you can rate your experience. This helps us continuously improve our service.